At Analysis 1, we work on a strict no refund policy with no exceptions.
As soon as you place an order, Analysis 1 automatically processes your order and provides you with a unique booking
reference number (this begins with ANALY…). As soon as this number has been generated by us, we can no longer provide a
refund on the purchase and no cancellations requests will be accepted.
Analysis 1 is not liable for any information which may have been entered incorrectly by you. Therefore in this instance, no
refund will be provided.
We cannot offer a refund if the testing kit did not arrive before Day 2 of your isolation due to a delay outside of our control
such as postal delays.
Due to the risk of transmission with Covid-19, once the testing kit has been received by you, we can no longer accept it as a